Return Policy

RETURN POLICY

We will gladly replace or refund any defective item. Defective items must be reported within 5 days of delivery. We will provide a shipping label to return.

 

Items damaged in transit should be reported immediately. You should retain the item and all packaging for the damaged parcel for 7 business days to allow for a pickup if needed. We will re-ship the damaged item unless a credit/no re-ship is requested.

 

Items returned due to wrong size, etc must be returned within 30 days in un-used new condition with all tags and packaging. Please contact Customer Service for a return authorization so we can credit you appropriately upon return.

 

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

 

Satisfaction Guarantee

It is our mission to ensure that your PlumPony.com shopping experience is simple and enjoyable.

 

30-Day Return Policy

If you are not completely satisfied with an item, you may return it within 30 days from date received.* The item must be in its original condition and box; including all parts, accessories and packaging. Call us at 888-268-1998 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.

 

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

 

When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Master card, American express, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.

 

Saddle Policy

If a saddle does not fit the horse or rider the saddle must be returned unused. Please note that saddle returns are subject to our 10% restocking and handling fee. When fitting a saddle for your horse use a clean blanket or towel before placing on your horse’s back. We do not accept returns on used saddles.

 

Missing, Damaged, Defective or Incorrect Item Sent Return Policy

If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 30 days upon receipt of the package so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.

 

Service Policy

At PlumPony, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All item(s) sold with a quantity discount and returned, maybe charged at the original sale price, if item(s) purchased fail to qualify for the quantity discount. If you have any questions, please call our customer service department at 888-268-1998. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time. We will occasionally make our mailing list of names and addresses available to carefully selected companies whose products might be of interest to you. If you prefer not to receive such mailings, copy your mailing label exactly and mail it along with a cancellation request.

A LITTLE ABOUT US...

Located in the heart of the Arizona desert the Plum Pony family has been in the horse industry for over five generations.

©2016 Plum Pony, Inc.

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CONTACT​

Plum Pony, Inc.

PO Box 74815

Phoenix, AZ 85087

1 (888) 268-1998

Info@plumpony.com

CUSTOMER SERVICE HOURS:

Mon-Fri 8am - 6 pm MST

Sunday - Closed